A training course in Conflict Management delivered by Accredited Professional Mediators

Duration:

One day. Delivered in House with a minimum of six delegates at a cost of £79.00 per delegate

One day. Delivered at a selected venue at a cost of £99.00 per delegate

Intended for: Conflict is an inevitable part of daily life. Whether we are part of the conflict or merely an observer, its effects can have a heavy impact. Learning to manage conflict is a positive skill, which empowers and creates confidence. It can also improve relationships, save money and ultimately increase productivity.

This conflict handling training course is effective for all that deal with conflict, which really means everyone!  There is a way to approach conflict in which we can reach a win/win situation and collaborate to a successful conclusion for all involved. This session will focus on bringing about an end to participant's conflict situations quickly, cost-effectively and with as little discomfort as possible.

This session will provide you with the skills, knowledge and awareness necessary to display a positive approach to conflict handling.

What is conflict? - Helping you to understand and appreciate how conflict occurs, whilst reviewing their own experiences.

How to spot conflict - Looking at the tell-tale signs and the more predictable behaviours inherent with conflict.

Why conflict can be difficult to resolve - A look at the behavioural aspect of conflict. How our desires drive our behaviour and what this means.

Positions and Interests - A further exploration of how people focus on positions when working on interests can produce better results.

The stages of conflict - Plotting the typical path that a conflict follows and relating this to your own experience.

The five methods of managing conflict - Exploring the methods individuals use to manage conflict, which are: Avoiding, Accommodating, Forcing, Compromising, Collaborating.

Resolving conflicts you are involved in:

Skills required - Identifying and discussing the key skills.

Conflict resolution model - Following a set method of resolution.

Personal conflict situation - Applying skills to a personal situation.

Negative responses - Coping with typical responses.

Practice - A chance to demonstrate and practice in a safe environment

Resolving conflict between others - How to manage the process of helping others resolve conflicts without becoming embroiled.

Objectives:

 For Further Information please

Telephone 08006 123 523